Privacy at a Glance
A plain-English summary of how we handle your data. For the full legal detail, see the Full Privacy Policy section below.
Your household, your data
Your family data is used only to power Lunara Living features. We never sell it.
Children's privacy first
Child profiles require parent/guardian consent and have strict access restrictions.
AI is assistive only
AI suggestions help you, but never make decisions for you. You can opt out.
Secure storage
Your data is encrypted in transit and at rest using industry-standard measures.
UK & EU GDPR compliant
We operate under UK GDPR, EU GDPR, and the Data Protection Act 2018.
You're in control
You can access, correct, export, or delete your data at any time.
Payments are handled securely
Payment processing is handled by certified third-party providers. We don't store card details.
Minimal cookies
We use only essential and functional cookies. Analytics is privacy-friendly and opt-out available.
Consent at sign-up
By creating a Lunara Living account, you confirm that you:
- Are 16 years of age or older (or have parental consent if applicable)
- Have read and agree to this Privacy Policy
- Consent to the processing of your data as described herein
- Take responsibility for any child profiles you create under your account
By creating an account, I confirm I have read and agree to Lunara Living's Privacy Policy and Terms of Service. I understand my data will be processed to provide the Lunara Living service.
Full Privacy Policy
Last updated: May 2025 — Version 1.0
Welcome to Lunara Living. We are committed to protecting the privacy and security of your family's personal data. This Privacy Policy explains how [Company Name] ("we," "us," or "our") collects, uses, stores, and shares information when you use the Lunara Living platform, including our mobile app and website at [Website URL].
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR 2016/679), and the Data Protection Act 2018 (DPA 2018).
Please read this policy carefully. If you have any questions, contact us at [Data Protection Contact].
Children & Family Accounts
Lunara Living is built around the concept of a Family Group — a shared household managed by a parent or guardian ("admin"). Key points:
- The parent/admin account owns the family group and holds primary responsibility for the household's data.
- The parent/admin can invite or create child profiles and caregiver profiles under their family group.
- The parent/admin controls what data each profile can see, edit, or access.
- Family members with standard user accounts share data within the group as configured by the admin.
AI Processing Disclosure
Lunara Living uses AI-powered features to help your household run more smoothly. These features may analyse the following types of information to generate suggestions:
- Calendar entries and scheduled events
- Shopping list contents and pantry inventory
- Household routines and recurring tasks
- Meal planning history and preferences
- Family member profiles and dietary information
- Task completion patterns
- Household activity data and usage patterns
Your Rights Under GDPR
Under UK GDPR and EU GDPR, you have the following rights regarding your personal data. These apply to adult account holders. Parents/guardians may exercise rights on behalf of child profiles.
Right of Access
You have the right to request a copy of all personal data we hold about you and your household. We will respond within 30 days.
→ Submit a Subject Access Request
Right to Rectification
If your data is inaccurate or incomplete, you have the right to have it corrected. Most data can be updated directly in your settings.
→ Update in Settings or contact us
Right to Erasure (Right to be Forgotten)
You can request deletion of your personal data. Note that some data may be retained for legal compliance (e.g. financial records).
→ Submit a Deletion Request
Right to Restrict Processing
You can ask us to pause processing your data in certain circumstances — for example, while we resolve a dispute about accuracy.
→ Contact our support team
Right to Data Portability
You can request an export of your personal data in a commonly used, machine-readable format (JSON/CSV).
→ Submit a Data Export Request
Right to Object
You have the right to object to processing based on legitimate interests, including AI personalisation features.
→ Contact us or adjust Privacy Settings
Rights re: Automated Decision-Making
As described in the AI section, our automated features are advisory only. If this changes, you will have the right not to be subject to automated decisions that significantly affect you.
→ Contact us for details
Right to Withdraw Consent
Where we process data based on your consent (e.g. marketing emails, AI features), you can withdraw consent at any time without affecting previous processing.
→ Update in Settings or contact us
We aim to respond to all rights requests within 30 days. In complex cases, we may extend this by a further 60 days, and will inform you if so.
Data Requests
You can exercise your data rights by submitting a request below or contacting us at Lunara.living@outlook.com.
Export My Data
Request a copy of all personal data associated with your account and family group in JSON format. Processing time: up to 30 days.
Data Export Request Wording:
"I request an export of all personal data held by Lunara Living associated with my account ([email address]), including my family group data, household activity, and profile information. I understand this will be provided within 30 days in a machine-readable format."
Delete My Data
Request permanent deletion of your account and all associated data. This is irreversible. Some data may be retained for legal compliance.
Deletion Request Wording:
"I request the permanent deletion of my Lunara Living account ([email address]) and all personal data associated with it, including my family group, child profiles, and household data. I understand this action is irreversible and that certain data may be retained for legal compliance purposes as detailed in the Privacy Policy."
Contact & Complaints
Contact Us
📧 Support: Lunara.living@outlook.com
🔐 Data Protection: Lunara.living@outlook.com
🏢 Address: [Registered Address]
🌐 Website: [Website URL]
Complaints Process
If you have a concern about how we process your data, please contact us first — we aim to resolve all complaints within 15 working days.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
📞 0303 123 1113
For EU residents, you may also contact your local Data Protection Authority (DPA).
⚖️ Legal Disclaimer
This Privacy Policy is provided for informational purposes and represents our genuine commitment to data protection. However, it should be reviewed and approved by a qualified legal professional before deployment in a production environment. Privacy law is complex and jurisdiction-specific. Nothing in this document constitutes legal advice.
Lunara Living Privacy Centre · Version 1.0 · Last Updated: May 2025
Questions? Contact Lunara.living@outlook.com